Refund policy

REFUND / RETURN POLICY Last updated: 22 March 2026

Thank you for shopping with Called To Be Saints (CTBS112). We want you to be completely satisfied with your purchase. Please read this policy carefully before placing your order.

1. Returns We accept returns within 14 days of the delivery date, provided the item meets the following conditions:

  • The item is unworn, unwashed, and in its original condition
  • All original tags are still attached
  • The item is in its original packaging where applicable
  • Proof of purchase (order number or receipt) is provided

Items that do not meet these conditions will not be accepted for return.

2. Non-Returnable Items The following items cannot be returned or exchanged:

  • Sale or clearance items (unless faulty)
  • Items marked as final sale at the time of purchase
  • Custom or personalised items
  • Gift cards

3. Faulty or Incorrect Items If you receive an item that is damaged, defective, or incorrect, please contact us within 3 business days of delivery at info@ctbs112.co.za with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will assess the issue and, where confirmed, offer a replacement, exchange, or full refund at no additional cost to you.

4. Exchanges We offer exchanges for a different size or colour of the same item, subject to stock availability. To request an exchange, contact us at info@ctbs112.co.za within 14 days of delivery.

If the requested exchange item is unavailable, we will offer a store credit or refund.

5. How to Initiate a Return To start a return or exchange:

  1. Email us at info@ctbs112.co.za with your order number and reason for return
  2. Wait for our confirmation and return instructions — do not send items back without prior authorisation
  3. Ship the item back to us or arrange a drop-off at our collection point (see below)
  4. Once received and inspected, we will process your refund or exchange within 5–7 business days

6. Return Shipping Costs

  • If the return is due to a fault or error on our part, we will cover the return shipping cost
  • If the return is for any other reason (e.g. change of mind, wrong size ordered), the customer is responsible for return shipping costs
  • We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit back to us

7. Refunds Once your return is received and approved, your refund will be processed within 5–7 business days. Refunds will be issued via the original payment method where possible.

Please note:

  • Original shipping fees are non-refundable unless the return is due to our error
  • Refund processing times may vary depending on your bank or payment provider

8. Store Credit Where a refund is not applicable or at the customer's preference, we may offer store credit to the value of the returned item. Store credit does not expire and can be used on any future purchase.

9. Local Drop-Off / Collection Returns Customers in the Pietermaritzburg area may return items in person by prior arrangement only:

Address: 26A Petrea Mews, Cleland, Pietermaritzburg, KwaZulu-Natal

Please contact us before arriving to confirm availability.

10. Consumer Rights Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African consumer protection legislation. Where the law grants you a statutory right to return or cancel, those rights will apply.

11. Contact Us For any return, exchange, or refund queries, please contact us:

  • Email: info@ctbs112.co.za
  • Phone: +27 70 660 3092
  • Address: 26 Petrea Avenue, Pietermaritzburg, KwaZulu-Natal