Shipping policy

SHIPPING POLICY
Last updated: 22/03/2026

Thank you for shopping with Called To Be Saints (CTBS112). This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing Orders are processed within 3–5 business days after payment has been received and cleared, unless otherwise stated on the product page or during checkout.

Orders are not processed, shipped, or delivered on:

  • Weekends
  • South African public holidays
  • Special closure periods announced by us

During busy periods, launches, promotions, or holiday seasons, processing times may be slightly longer.

2. Shipping Areas We ship within South Africa and internationally. If we are unable to deliver to your area, we will contact you and, where applicable, issue a full refund.

3. Delivery Timeframes Estimated delivery times begin once your order has been processed and dispatched.

Domestic (South Africa):

  • Main centres: 2–5 business days
  • Outlying / regional areas: 3–7 business days
  • Remote areas: delivery times may be longer depending on the courier

International:

  • Delivery timeframes vary by destination country and courier. You will be provided with an estimated timeframe at the time of dispatch.

These delivery times are estimates only and are not guaranteed.

4. Shipping Fees Domestic orders: Shipping fees are calculated at checkout based on your delivery address and order details.

International orders: International shipping fees and any applicable import duties, taxes, or customs charges are the responsibility of the customer and are not included in our product prices. These charges vary by country and are determined by your local customs authority.

Any shipping promotions will be shown on the website or at checkout.

5. Order Tracking Where tracking is available, you will receive a tracking number or shipping confirmation once your order has been dispatched. Please allow some time for tracking information to update after dispatch.

6. Delivery Delays While we aim to deliver within the estimated timeframes, delays may occur due to:

  • Courier issues
  • Weather conditions
  • Public holidays
  • High order volumes
  • Incorrect or incomplete delivery details
  • Events outside our reasonable control

We will not be liable for delays caused by third-party couriers or circumstances beyond our control, except where required by law.

7. Incorrect Shipping Information It is the customer's responsibility to provide accurate and complete delivery information. If an incorrect or incomplete address causes a delay, failed delivery, or return to sender, additional shipping fees may apply to resend the parcel.

8. Failed Delivery and Returned Parcels If delivery is unsuccessful and the parcel is returned to us, we will contact you to arrange redelivery. Additional shipping charges may apply. If you no longer want the order after it is returned to us, any refund will be handled in line with our Refund / Return Policy and may exclude original shipping costs where permitted by law.

9. Damaged or Lost Parcels If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us at info@ctbs112.co.za within 3 business days of the expected delivery date.

Please include:

  • Your order number
  • Clear photos of the packaging and product (if damaged)
  • Any other relevant information

We will work with the courier and review the issue as quickly as possible.

10. Delivery Confirmation A parcel will be considered delivered when it is delivered to the address provided at checkout and accepted at that address, unless otherwise proven.

11. Local Collection / Pickup Customers may collect orders from our Pietermaritzburg location by prior arrangement only:

Collection address: 26A Petrea Mews, Cleland, Pietermaritzburg, KwaZulu-Natal

We will notify you when your order is ready for collection. Please do not arrive without confirmation that your order is ready.

12. Contact Us If you have any questions about shipping or delivery, please contact us:

  • Email: info@ctbs112.co.za
  • Phone: +27 70 660 3092
  • Address: 26 Petrea Avenue, Pietermaritzburg, KwaZulu-Natal